* Managed run-off claim programs
* Handled Third Party Administrators selection process for multi million dollar service fee programs
* Audited claim programs in all lines resulting in reserve reductions and procedural changes
* Introduced system changes resulting in more expedient client servicing
* Created cost containment loss reports providing clients with medical savings data
* Created SIU departments
* Participated in strategic design of new departments
* Negotiated customer service plans that solve client problems while allowing employees to work more effectively
* Negotiated and secured contracts with ancillary vendors
* Designed sales and marketing brochures for service and cost containment programs
* Arranged value added customer seminars in areas of changing law and new procedures
* Managed Medicare Set Aside Trusts |